Thomas Acura

Join Our Team!

We are seeking a motivated, organized, and customer-focused Parts Counter Person to join our growing Acura dealership. This position plays a key role in supporting retail customers, wholesale accounts, and our service department while ensuring efficient parts inventory management and excellent customer service.

Position Summary

The Parts Counter Person is responsible for providing exceptional service at the front retail counter, supporting wholesale parts sales to body shops and repair facilities, and supplying parts to dealership technicians through the back parts counter. The successful candidate will be detail-oriented, highly organized, and capable of working effectively in a fast-paced automotive environment.

Key Responsibilities

Retail Parts Sales

• Assist walk-in and phone-in retail customers with parts inquiries and purchases.
• Identify and source Acura and aftermarket parts using electronic catalog systems.
• Provide accurate pricing and availability information.
• Process customer transactions and maintain customer satisfaction.

Wholesale Parts Sales

• Develop and maintain relationships with wholesale customers including body shops and independent repair facilities.
• Process wholesale orders by phone, email, and in person.
• Ensure timely order fulfillment and follow-up on customer requests.
• Promote dealership parts programs and special offers.

Service Department Support

• Supply technicians with required parts through the back parts counter.
• Research parts needs and ensure accurate and timely delivery to service bays.
• Coordinate with service advisors and technicians on special-order and backordered parts.

Inventory & Operations

• Receive, verify, and stock incoming parts shipments.
• Maintain accurate inventory records and bin locations.
• Create and submit special parts orders.
• Process warranty and customer parts returns in accordance with dealership policies.
• Assist with inventory counts and stock adjustments.
• Maintain a clean, organized, and safe parts department.
• Perform general housekeeping and other duties as assigned.

Qualifications

• Previous automotive parts experience preferred, dealership experience an asset.
• Knowledge of Acura/Honda parts systems is preferred.
• Strong customer service and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Computer proficiency and experience with dealership management systems preferred.
• Strong attention to detail and organizational skills.
• Ability to lift and move parts weighing up to 50 lbs.
• Valid driver's license and clean driving.

What We Offer

• Paid vacation and holidays
• Health benefits
• Manufacturer training opportunities
• Employee vehicle purchase and service programs
• Positive team-oriented work environment
• Career growth opportunities within a respected Acura dealership

If you are dependable, customer-focused, and passionate about the automotive industry, we'd love to hear from you. Apply today and become part of our team! 

Benefits:

• Employee discount
• Paid time off

Work Location: In person